Refunds and store credit

All sales are final once delivered

• For safety and legal reasons, products can't be returned or refunded after you receive them.
• Check your order when it arrives, before opening anything sealed.

Store credit for problems

• If an item arrives damaged, is the wrong item, or is missing, open a Support ticket within 48 hours of delivery with your order number and a photo.
• Approved claims are paid as store credit on your account, usable on any future order.
• Store credit has no cash value and can't be transferred.

When you get a full refund

• If we cancel your order or can't fill it, you get a full refund of what you paid.
• You can cancel an order for a full refund until it's packed. Ask through Support.

Membership

• If you have a membership, you can cancel any time through Support. Canceling stops future charges.
• Charges for a period that has already started aren't refunded.